FAQ's - MatchCoach

Player
Coach

Player
Coach

General
Recording Your Match
Uploading Your Match
Receiving Feedback

What is MatchCoach?

MatchCoach is an online tennis match coaching marketplace. We allow players to get matchplay coaching from great coaches around the world anytime, anywhere. Feedback is shared remotely, which avoids geographic challenges and makes quality instruction more affordable for players.

How does it work?

Players choose a coach to give them feedback on their match and choose a coaching package that suits their needs. Players record their matches and upload them to MatchCoach. The match is then sent to the coach, who uses our match review tools to give the player feedback. Our tools allow coaches to give feedback in a fraction of the time by removing the dead time in a match.

What do I need to do to use MatchCoach?

All you need to use MatchCoach is a smartphone and an internet connection. To get feedback, you just need to record your matches and upload them to MatchCoach’s site.

How much does it cost?

We offer flexible pricing options to suit your needs and budget. Single lessons start at $65, providing an affordable way to receive coaching for an entire match. Our monthly packages provide greater value with reduced prices per match review. All options are more cost-effective than in-person coaching.

How long does it take to get feedback?

Our coaches typically provide feedback between 1-3 days. Stay in close communication with your coach to receive accurate estimates on when feedback will be completed.

How do match review lessons work?

Players record matches and upload them to MatchCoach. Then, the coach reviews the match virtually, using MatchCoach's match review tools to share specific comments and leave general notes on the match. Once the coach marks the match review "Complete", the player can access their feedback.

Is there a refund policy?

If you are not satisfied with your purchase, contact us at info@matchcoach.co and we will address your concerns. Our goal is for you to be satisfied with the level of service you receive. We will refund payments you have made in the prior 14 days as long as there is no evidence you have tried to take advantage of our refund policy to obtain free access to our Services.

How do I set up my smartphone or camera to record a match?

We recommend that you use a fence mount or tripod to record your matches. Recording with a wide-angle lens (0.5x on iPhones) can help your coach see the entire court.

For more instructions, visit our How-To page about how to set up a recording.

What is the best angle for recording my match?

The camera should be set up directly behind the court, with both sidelines in the view of the camera. We suggest using the wide angle lens (0.5x on iPhones) to capture the entire court. This is optimal for coaches to see where your shots land and for our AI to cut the time between points.

How much phone battery do I need to record?

We recommend having at least 80% battery for a two-hour session. Turning on Low-Power mode, turning on Airplane Mode, and dimming the screen can extend battery life. If necessary, you may also purchase a charging case or external battery pack for your phone.

How much storage do I need to record a video?

We recommend at least 10 GB of free storage to record a two-hour session. After recording and uploading your video to MatchCoach, feel free to delete the original file because it will be stored by MatchCoach.

How do I prevent my recording from being interrupted?

To ensure that the video remains uninterrupted, turn on Airplane Mode or Do Not Disturb, as receiving a phone call will stop the recording. We also recommend turning on Low-Power mode to ensure the battery lasts.

How do I transfer my match to my computer?

You can upload videos to MatchCoach directly from your phone. However, if you have an iPhone and prefer to transfer your video to a Mac, the easiest way is to upload it to iCloud, AirDrop it to your Mac, or download it onto your computer. Another method is to upload the video to Google Drive or Dropbox and then download it onto your computer.

How long does it take to upload a match?

With an appropriate WIFI connection, the uploading process typically takes anywhere from 15-45 minutes.

Can a match upload in the background?

Yes! As long as the MatchCoach tab is open the video will keep uploading. Ensure your device does not power off or disconnect from the internet during your upload. If you have issues keeping your device from entering sleep mode, you may consider putting on a long YouTube video to ensure the upload continues.

Where should I store my matches?

Once your match is uploaded to MatchCoach, there is no need for you to hold onto your match recordings. Until you upload them to MatchCoach, you can store them on your device or a cloud service.

How do I access my feedback?

Once the coach reviews your match, you can access it by going to the My Lessons page. Click on the video thumbnail to view your match and the time-stamped comments from your coach. General notes are also available by clicking on the Notes tab.

Can I ask my coach more questions?

Absolutely! After your coach reviews your match, you can contact them with additional questions about your match by viewing their profile and clicking “Message.”

Who can see my feedback?

You and your coach are the only ones who can access your feedback. In the future, we plan to help you share your feedback with other coaches, players, parents, or friends.

Package Pricing
Earning Money on MatchCoach
Referral Program
Giving Feedback

How are packages priced on MatchCoach?

We priced our package templates according to the average hourly rate for coaches ($65/hr). For each package, we multiplied this hourly rate by the estimated amount of time it should take to complete it. For example, a $130 package with two match reviews means it should take about two hours to share feedback with the player.

How can I set my own prices?

Coaches can change the prices of their services if they sign up for our Premium Plan. For $10 per month, coaches customize their pricing plans and keep more of the revenue they earn. Learn more about this by clicking “Upgrade Plan” under “My Packages.”

How much does it cost to coach on MatchCoach?

It is free to create a coach profile on MatchCoach. You won’t be charged anything until you start selling lessons. MatchCoach takes a base 20% commission on the lessons sold through our platform. Commission is taken upon sale, and prices listed on the site do not include the 20% commission rate.

How and when do I get paid?

Depending on the type of service sold, you may receive payment at different times. For single lessons or non-recurring lesson packages, the revenue is transferred to your Dots account once the lesson(s) are completed (or when all the lessons in the package expire after 60 days). For subscriptions, you receive revenue monthly depending on the number of monthly subscribers that you have. The Dashboard will show you an estimate of your current and future earnings and give you the option to withdraw funds in the manner of your choosing. Once a withdrawal request is placed, it typically takes 1-2 business days to complete the transfer.

What does MatchCoach do to promote my profile?

We work hard to leverage socialmedia advertisements, search-engine-optimization, and partnerships to make sure that we bring players to you. In addition, we provide instructional resources for coaching on our site, as well as a built-in voucher and coupon codes that you can use to promote your profile.

What can I do to earn more?

To earn more on MatchCaoch, you can sell more lessons or increase your prices. To sell more lessons, you can reach out to players in your current network and advertise your services on social media. To change your prices on lesson packages, subscribe to our MVP package, which also reduces your commission rate.

How does the referral system work?

To refer a player to MatchCoach, first find your referral link on your dashboard. Copy this link and share it with your players, which will allow them to create an account and purchase your lessons. Once a player purchases a subscription, you will receive the referral bonus. View terms and conditions on our Referral Terms and Conditions page.

How much can I earn for referrals?

For each referral on Matchcoach, you will receive a bonus of $50. View more by visiting our Referral Terms and Conditions page.

Can players refer coaches? Can coaches refer other coaches?

We will be expanding the referral system in the future, so stay tuned for updates.

How do I access a match for review?

To access the match simply open the dashboard to view your recent lessons, then click "My Lessons." Choose the player who you are working with and view the match under “Matches to Review”.

What kinds of feedback can I give?

Our tools help you share strategic coaching by leaving time-stamped comments on match videos. In addition, it’s easy to communicate with players using built-in messaging and live video calls.

How do I share feedback with the player?

Once you mark a lesson as complete, the player will be able to access the feedback. They will be automatically notified of the completion of a lesson.

How do I manage my availability?

Simply go to your profile and toggle your availability to on or off. Your profile will still appear in the coaches tab, however players will not be able to purchase your lessons. They can still contact you and request future match reviews.

How many packages can I list on my profile?

You can list as many of our packages as you want on your profile. In order to have your profile appear on the Coaches page, you have to list at least two packages for sale.

How can I connect with more players?

To connect with more players, you can advertise your services in your network and on social media. Use your referral link to entice players to your profile and leverage your existing connections. To connect with new players, complete your profile and have your players leave positive reviews on your page.

How quickly do I need to give feedback once a lesson is started?

Once a lesson is started, players will expect feedback within a few days. If you are unable to give feedback within this window, communicate this with the player. If you are overwhelmed with the volume of lessons coming in, toggle your availability to “unavailable” to stop receiving lesson requests. You will be responsible to complete any lessons that are purchased on the site.

Item ()
Service Fee (5%)
Wallet Amount	-
Discount Fee	-
Total

Item ()
Service Fee (5%)
Wallet Amount	-
Discount Fee	-
Total